Privacy Policy

Last updated: March 2026

This Privacy Policy explains how Clockwork Apps ("we", "us", or "our") collects, uses, and protects information when you use any of our applications.

This policy covers all Clockwork Apps applications, including:

ListingIQ – Product Readiness (Shopify)
Bulk Product Editor (Shopify)
Order Exporter (Shopify)
Bulk Product Editor (BigCommerce)

Information We Collect

Store & Account Information

When you install any of our apps, we collect your store domain and an OAuth access token issued by the platform (Shopify or BigCommerce). This token allows our app to read or write data on your behalf with the permissions you explicitly grant during installation.

Product & Catalog Data

Apps that analyze or edit your products (Bulk Product Editor, ListingIQ) read product data including titles, descriptions, images, variants, pricing, tags, and metadata. This data is processed to provide the app's functionality. We do not permanently store raw product data — it is processed in memory and discarded after each operation.

Order Data

The Order Exporter app reads order data (customer names, addresses, line items, totals) solely to generate export files at your request. Exports are stored temporarily in AWS S3 and are accessible only to you via a time-limited download link. We do not analyze, share, or retain order data beyond what is needed to produce your export.

Usage & Analytics Data

We store aggregated, non-personally-identifiable data such as analysis scores and historical trends. This data powers features like trend charts within the app and helps us improve our products.

Contact Form Submissions

If you submit a support message through an in-app contact form, we receive your name, email address, and message content. This information is used solely to respond to your inquiry.

How We Use Your Information

To provide, operate, and improve the functionality of our apps.
To authenticate your store and maintain your session.
To process billing through the platform's billing API (Shopify or BigCommerce).
To respond to support requests.
To store historical analysis data so you can track improvements over time.

Data Sharing

We do not sell, trade, rent, or share your store data or personal information with any third parties. Data is stored on servers we control (AWS infrastructure in the US-West-2 region). The only third-party services we use are:

AWS S3 — for temporary storage of order export files.
AWS SES — for sending transactional emails (export completion notifications, support replies).
Shopify / BigCommerce Billing API — for processing subscription payments.

Data Retention

Your store's access token is retained for as long as your app is installed and active.
Upon uninstallation, your access token is invalidated immediately and marked inactive in our database.
Order export files stored in S3 are automatically deleted after 7 days.
Analysis history and configuration data is retained for up to 12 months after uninstallation, after which it is purged.
You may request immediate deletion of all your data at any time (see below).

GDPR & Data Subject Rights

We comply with Shopify's and BigCommerce's GDPR/privacy requirements. If you are a merchant or a customer of a merchant using our apps, you have the right to:

Request access to data we hold about you.
Request correction or deletion of your data.
Object to processing of your data.

To exercise any of these rights, contact us at clockwork.ecom@gmail.com. We will respond within 30 days.

Security

We implement industry-standard security measures including:

HTTPS encryption for all data in transit.
Encrypted storage of access tokens in our database.
HMAC signature verification for all webhook callbacks from Shopify and BigCommerce.
Access to production systems is restricted to authorized personnel only.

Children's Privacy

Our apps are designed for use by businesses and are not directed at children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify merchants of material changes by updating the "Last updated" date at the top of this page. Continued use of our apps after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or data requests regarding this Privacy Policy, please contact:
Clockwork Apps
clockwork.ecom@gmail.com